1. Information We Collect
Information You Provide
When you create an account, make a donation, or contact us, we collect information such as your name, email address, mailing address, and payment details. Donation dedications (e.g., in memory of / in honor of) and personal messages you include are also stored.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information including your IP address, browser type, device identifiers, pages visited, and referring URLs. We use cookies and similar technologies to improve your experience and analyze usage patterns.
Payment Information
Payment details such as bank transfer receipts, mobile money transaction references, and cryptocurrency transaction hashes are collected solely for donation verification purposes. We do not store full credit card or debit card numbers on our servers.
2. How We Use Your Information
To Process Donations
We use your information to process and verify your donations, generate donation references, and send you confirmation and receipts.
To Communicate With You
We may send you transactional emails (donation confirmations, updates), newsletters if you opt in, and important service notices. You may unsubscribe from marketing emails at any time.
To Improve Our Services
Aggregated, anonymized data helps us understand how donors use our platform, which projects receive support, and how we can improve the experience for all users.
To Comply With Legal Obligations
We may process your data to comply with applicable laws, regulations, or legal processes, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
4. Data Retention
Account Data
We retain your account information for as long as your account is active, or as needed to provide services. You may request deletion of your account at any time by contacting us.
Donation Records
Donation transaction records may be retained for up to seven (7) years to comply with financial reporting and audit requirements, even after account deletion.
5. Security
Technical Safeguards
We use industry-standard security measures including HTTPS encryption in transit, row-level security (RLS) on our database, and access control policies to protect your data.
No Guarantee
While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
6. Your Rights
Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete.
Deletion
You may request deletion of your personal data. Note that some data may be retained for legal or financial compliance reasons as described above.
Opt-Out
You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
Data Portability
You may request a copy of your personal data in a structured, machine-readable format.
8. Children's Privacy
GlobalGiving is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our services after changes take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at support@acaciagiving.org. We aim to respond to all requests within 30 days.